FAQ


Roadpanda only accepts online payments. Roadpanda charges by the hour. Hourly motorcycle and bike rental rates are different for Mon-Thu, Fri-Sun and Peak Season. Check tariff page for rental rates. Minimum billing is of six hours.
Yes. Booking can be cancelled from booking page. Please check our cancellation policy.
  • Cancellation made more than 24hrs before booking start: ₹84
  • Cancellation made within 24hrs of booking start: ₹84 or 50 % of Booking Fee (whichever is greater)
  • Cancellation made after booking start: No Refund. If any security deposit is paid then it will be refunded.
Note: Cancellation refund will be done through the original payment method within 4-8 working days
Yes. You can reschedule your booking from your booking page at anytime before your booking end time. Booking extension is only possible if bike is available on your extended time. Please check our trip modification and extension policy.
  • Extended period will be billed at standard hourly rental. Check tariff page for hourly rate.
  • Modifications made more than 24hrs before booking start: ₹84
  • Modifications made within 24hrs of booking start: 50% of the hourly fee of the time period no longer being used or ₹84, whichever is greater (If your initial booking was 8am-2pm and you reschedule to 10am-4pm, you will incur a charge of 50% of the hourly fee of the 2 hours from 8am-10am that are no longer being used; or ₹84, whichever is greater)
  • Booking extension post start: No charge; standard hourly rental applies
  • Booking shortening post start: No charge or refunds applicable
Note: Extension and Modifications are subject to availability of bike. Please check our trip modification and extension policy
Yes, member can change bike using "modify trip" on booking page. Change of bike is only allowed before booking start and subject to availability.
Full hourly rental rate for the bike + 200 rupee per hour late return charge will be applied. We suggest you to extend your booking atleast 30 minutes before booking end time to avoid late fine.
Roadpanda has flexible pricing plan. Pricing is not inclusive of fuel.
Lite Plan comes with free 5 kms per hour of rental.
Regular Plan comes with 10 free kms per hour of rental.
Plus Plan comes with 15 free kms per hour of rental.
There is a per-km charge for each km beyond total free kms provided in bookings. Please see roadpanda tariff page for more details on rental rates and excess kilometer charges.
Price is not inclusive of fuel. We provide full tank of fuel at trip start and customer has to return with full tank at trip end. In rare scenario, if bike is not with full tank at the time of trip start then customer has to return back at same level.
All roadpanda bikes are well maintained. All bikes are first hand bikes, we do not rent second hand bikes. Even though, we service and maintain the bikes regularly they can still break down. In such event, immediately report the incident by calling roadpanda 24 hour helpline number 08039514848.
It may so happen in rare cases due to internet issue. You should log into roadpanda and check whether your booking is listed in "upcoming bookings". If Your booking is listed in upcoming booking then your booking is confirmed otherwise it remains unconfirmed. It is customer responsbility to call our helpline 08039514848 in such cases. If possible we will confirm the booking otherwise we will refund your entire amount. Bank may take between 4-8 working days to credit your amount back to your account.
Each booking comes with two complimentary helmets.
Get your original two wheeler driving licence at the time of pickup. Roadpanda represntative will take a snapshot of your driving licence at the time of bike pickup. If member fails to provide original two wheeler driving licence, roadpanda shall cancel the booking. Cancellation policy will be applicable. Please check our cancellation policy for more details.
International customer should get their original passport and two wheeler driving licence at the time of bike pickup. Roadpanda represntative will take snapshot of your passport, visa stamping and driving licence. If member fails to provide original passport and two wheeler driving licence, roadpanda shall cancel the booking. Cancellation policy will be applicable. Please check our cancellation policy for more details.
The minimum age to rent a motorcycle, bike and scooter is 21 years.
Member must possess a valid two wheeler Indian license(exceeding 50 CC). If not a citizen of India, member must have a valid international driver's license and license should mention member is permitted to drive motorcycle.
Roadpanda will be responsible for all towing and impounding charges caused by motorcycle, bike and scooter failure. Member will be responsible for all towing and impounding charges caused by member negligence such as overspeeding and misuse of vehicle etc.
Note: Roadpanda will not be responsbile for on trip tyre puncture. It is member's responsbility to check tyre condition and tyre pressure at the time of bike pickup.
  1. Any unintentional/accidental damage will be liable for the damage charges of ₹ 15,000/- (full-wrap insurance covers the rest)
  2. If accident is due to negligence of member such as drink and drive, driving under influence of intoxicating substance, using vehicle for racing, overspeeding and any other intentional misuse of vehicle, the member will be liable to pay entire repair cost. The roaodpanda representative shall provide an estimate of repair cost and member shall pay the same.
  3. Member will be responsible for all towing and impounding charges associated with a collision.
Only Roadpanda registered users are allowed to drive Roadpanda motorcycles, bikes and scooters. If you allow another member to drive motorcycle, bike or scooter during your reservation, you are still responsible for the vehicle.

COMMUTE PLAN


Click on "Commute" on the home page and select week which you want to book.
Commute plan is fixed 5 days (weekdays) plan. It starts on every Sunday 9:00 PM till following Friday 9:00 PM. In commute plan, you have the flexibility to rent from FREEDOM(Minimal hourly rental. No complimentary kilometer. Total kilometers driven during trip will be charged at excess kilometer rate), LITE (30 free kms per day), REGULAR (60 free kms per day) or PLUS (90 free kms per day) plan. Commute plan is much cheapter than standard plan due to less free kilometers provided compared to standard plan.
Yes, you can change your bike. Change of bike is subject to availability. You have to call roadpanda to request change of bike.
Standard excess kms charges are applicable. Please check tariff page for details on excess km charge.
No. Time and duration for commute booking is fixed. If vehicle is returned late, standard late fee will be charged. Please check late return in our fee policy.
If bike is returned late then standard late return fee will be charged. Please check late return in our fee policy.
Yes. You can return bike early. Amount charged will remain same.